Huffman Koos

Can't believe that Huffman Koos in Watching, NJ will not give me my $500 deposit back.

Whatever you do, don't buy furniture here. They will never deliver it and when they don't will not give you your $500 deposit.

They say because furniture wasn't in stock it was considered a special order. Definitely don't go to the store on Route 22 in Watchung, NJ. Stay away from all their salespeople!

I will be posting this and telling everyone I know about this treatment.

Wonderful experience at Raymour & Flanigan on route 22 in Watchung right across the street.

Ordered furniture and was here in 3 days. I was told by Huffman Koos that my furniture would be here by Thanksgiving still wasn't there by Christmas and we ordered it Labor Day!

Would be sad to even lose 1 sale over $500 since as far as I can tell you guys aren't that busy.

Have a great day!

Marion

Marion Tortoriello

12 Duncan Street

Millburn, NJ 07041

Chose a couch, brought with me measurements of couch I was replacing. Salesman measured, assured me that I would have no problem.

Told me legs are off for easier delivery. Deliverer was rude and nasty, refused to take couch off truck said he knew it would not fit. When I told him we measured in the store and he but called me a liar. Called customer service they said legs Don't come off that particular couch.

Pick something else or do break down for $150.

Called store and I was told the same thing again. Spoke to Scott, he too pushed for the break down, but he said the cost is $250. Although I was misquoted twice the fee would not be adjusted. After weeks of back and forth stressful conversations with customer service, manager and Scott, I finally agreed.

I understood that Nato the person who does the break down was supposed to come to my home at approximate time of delivery. When delivery came for the second time, they carried the couch in with no problem with out the legs on the couch and put them on once inside.

Never heard from the store or this Nato.When I asked the delivery guys about Nato, the break down and the issue with the couch legs they knew nothing about it. I feel I deserve an apology for all the stress and wasted time.

On June 6th I ordered two Barcaloungers from Hoffman Koos in Freehold N.J. (732-343-****).

My order stated that the couches would be in in three months or I could cancel with a full refund. Three months came and went. In the fourth month I got a call from the shipping department setting up a delivery date (I paid in full). When the delivery came only one couch was delivered.

The delivery people said it was probably at the warehouse and would be delivered in a couple of days. After trying to call,e-mail and correspond through the web site with no response I returned to the store. I spoke to the manager (Carole McAreavey, cmcareavey@***.com)She said the orders were put on two separate P.O.s and would be delivered by the end of October. She was going to double check with shipping and get back to me by the next business day.

That never happened. I got a call from shipping two weeks later saying the date was changed to November 22nd. On November 15th I received a call saying the delivery would now be the middle of December. I explained that I needed it by Thanksgiving and that I would accept the floor model which was at the store.

I was told they would check and get back to me by the end of the day. That again never happened. The delivery date was changed to the middle of December,then the end of December,then the middle or end of January. It was finally delivered in February.

I discovered that the second couch was not on a separate P.O. but was ordered after I pointed out the mistake as an add on. If there were two P.O.s the two deliveries would not be so far apart? A mistake is one thing,lying about it is quite another.

At this point some type of compensation is in order.

Brick,N.J. 08724

While shopping for a couch in Huffman Koos in Fairfield, I saw a couch I wanted, but I was concerned about the size. I had the measurements of the couch I was replacing, and the salesman Rod measured the couch and assured me there would be no problem with the couch fitting through the doorway, he also said all couches are delivered without the legs on to make for easier delivery.

Delivery day came and the deliveryman was so rude and nasty. He refused to take the couch off the truck saying the couch will not fit through the doorway and when I told him we measured in the store, he called me a liar. I called customer service, I was told the legs on this particular couch DO NOT come off. Customer Service also said to either come back to the store and pick out something else or do what they call a break-down for $150.00.

I called the store and the manger also suggested this break-down process for a fee of $150.00. After weeks of back and forth stressful conversations with customer service, the store manager and Scott (I don't recall his position). They all felt this break-down process was the best way to go for a fee of what I was told twice $150, assuring me the structure to the couch would not be compromised in fact Scott said the couch would be stronger than when it left the manufacturer. After I finally agreed I was told I was misquoted, it will cost $250.00.

They refused to adjust the fee, even though two people quoted me the wrong price. Scott said Nato who does the breakdown will meet the delivery guys at my home. When they came to deliver the couch the second time, the new delivery guys brought the couch in with no problem. Can you believe it!

They were in and out in fifteen minutes. When I asked them If they were supposed to meet someone for this breakdown process, they said they knew nothing about it.

Oh, and the legs on the couch they were off, and the delivery guys put them on once the couch was in side. So if you want to experience OUT RIGHT RUDENESS, LIES AND STRESS, Huffman Koos is the place for you.

We bought a diner set and a buffet furniture from this company back in April 2021. the buffet was not arriving until 9/21, we followed up with store, they kept pushing for 11/21, then 12/21, 01/22.

I wanted to get a refund because they billed us for a product we did not have yet. We tried to reach out to the store several times, drove to the store because we could not get anyone on the phone. Someone guy, helped us there pretended to be sending an email too calm, said he emailed corporate with our concerned; without any responses. My liked the buffet served very much and decided to take to upgrade, they charged us for the for the difference and delivered the piece mid January 2022.

The pieces has a damaged it looks like the driver or not sure, dropped it down and there is damaged on it. We tried to call the store again and still waiting for someone to handle this problem.

I will not recommended anyone to buy from this Huffman Koos bad experience and unprofessional customer service and not resolution at all. We're waiting on a resolution but can't get anyone on the phone.