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Same story as others. Purchased a leather sofa from Huffman Koos in NJ. Paper was slow, but was OK with this. Was told it would take 3 months to deliver. After 4 months and paying the balance, only half of the sofa arrived. Many phone calls never returned. Emails to...
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1.5
#1046843
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I Jason with my wife and 4 month old daughter went to Huffman Koos in Middle Town NY on approximately November 2014. This location is about 15 minutes from my home. Pete was the salesman and manager of the location. He was extremely friendly and easy to work with. He...
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1.0
I didn't like
  • Being lied to or the customer service
#1035137
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I purchased a beautiful floor sample set of leather sofa and love seat. The chemical smell was very strong for months. However, since we made the purchase during the summer months, it wasn't felt terribly until the winter months arrived. My husband's back began itching...
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4.4
#1026900
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Huffman Koos Furniture Set Review

Huffman Koos
#949858
1.6
Details
We ordered dining room furniture for our brand new house in february 2016. In july we received part of some items out of which some items were damaged, we rejected. Since than we called every month to get my remaining items. Every time they extend date to next month, we have paid full amount of set, till date we haven't received our order.
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Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Staff

Huffman Koos Customer Care Review

Huffman Koos
#917266
1.3
Details
They refused to give me refund Worse experience ever. Called corporate headquarters in Nj least VM no answer or call back at all
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Advertised vs Delivered
Customer service
Delivery Service
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Value for money
Warranty
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Huffman Koos Furniture Set Review

Huffman Koos
#917250
Very very very bad experience. Purchased a bed room set, they delivered it without a Fraser saying dresser as broken, they rescheduled the delivery, again it was broken, The rescheduled 2 months later they still downt have it and they refuse to refund my money
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Huffman Koos Delivery Service Review

Huffman Koos
#915769
1.0
Details
Ordered my furniture May 22nd. It's now sept 9th. They tried to deliver some of the furniture today and after waiting all day, it's damaged I WANT MY MONEY BACK! IM NOT GOINGVTO WAIT ANOTHER 16 weeks for a new set.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Dear Ms. Alreema Vining, Public Relations Manager Huffman Koos I have been trying for over a year to sort out the mess of having given your store on route 46 in nj a 500 dollar deposit on the Venice Bedroom set. I have been in contact with many of the store managers,...
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1.0
I liked
  • Style of the product
I didn't like
  • Unprofessio
  • Customer service and delivery and quality
  • Management
#1008019
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I a floor model furniture set, and since it was an as-is sale, it was contingent on Huffman Koos finding a replacement accessory for one of pieces. We were told they would be in contact within a week, but did not almost 2 months later. Since it took so long for the...
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#994068
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Actually...Joy made pretend she was helping me, but she slithered into the back like a snake and called corporate and had the money applied that very evening. She looked at me all wide eyed and determined to help me, as she wrote up a fake invoice and promised that my...
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#992671
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They do not stand behind warranty's and service contracts!! We purchased a living room set in November of 2015, they delivered in December then in March something broke inside the arm on the coach. We called for service twice a month since march took 8 months for them...
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1.0
#980126
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Bought bedroom furniture, delivered missing several crucial parts!!! 20 phone calls to the store manager, salesperson and customer service were never returned. Cancelled payment thru credit card company, got a call following week. Problem resolved? ----Think again....
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1.8
I liked
  • Available models
I didn't like
  • Delivery
  • Non-returned phone calls
  • Nobody taking responsibility
#977526
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I purchased a couch in April 2016. The couch arrived about 4 to 5 weeks later by extremely rude deliverymen. Not only were they unfriendly but they said they couch would not fit through the doorway. They told me my only option was to hire someone for $275.00 to have...
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2.4
#962930
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I purchased a dinette set the Monday the week before Thanksgiving. The delivery was setup for Friday. I receive a call Friday around 5pm stating my order was damaged and will be unable to be delivered today. I had already took off work for this. I was told that they...
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1.1
I didn't like
  • Customer service
  • Salesmen were nice till they got your money then just lied
  • Customer service and delivery and quality
#961767
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