Tsewang D
map-marker Queens, New York

Worst experience

worst service period in my lfietime
View full review
Loss:
$2150
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Abinaya K Mon
map-marker Wichita, Kansas

Worst experience ever

We live in Scotchplains and ordered from furniture store in Watchung, New Jersey. We have ordered for a dinning table set and made full payment.It took more than 4 weeks for the delivery. In the mean time, when we called them about the status, no one ever picked our call and we have left plenty of voice messages. We finally reached to the store to enquire about our order and they said they will deliver in 08/09/2019 , but we will receive a call before day of delivery. We have missed the call day before delivery and we have missed to take the call before day of delivery. When we have not picked the call, we should have been intimated through other means like email or a text message or wait until we reach you. But, instead you tried to deliver next and no one is at house. Now, you are asking us to pay for delivery charges again. We are very much frustrated and feeling for such a bad experience.
View full review
Reason of review:
Problem with delivery

Preferred solution: Full refund

Cara T Ela
map-marker Englishtown, New Jersey

We were robbed

My wife and I went in to Huffman Koos to look for furniture for a house a house we were in contract to buy. The salesman (Peter) stated that this was a one day sale only and that this was the only time we would get these prices.

Feeling pressured, we chose a couch and love seat that was posted as a " Floor Sample " and supposedly at a dramatically reduced price. Hesitant about purchasing a floor sample, we were assured that it was just put on the floor and would be taken off the floor immediately. We put a 300.00 deposit as requested. We also saw a table and chair set also listed as a floor sample with the same scenario.

I contacted the store and was told we had time just bring in more money. I complied. When I got there, I saw the couch and sofa still on the floor, I questioned it, and upon second sight, we decided we really didnt like the set. The Manager of the store was there ( he refused to give his name) and said, that he had plenty of those couches and it was not ours that we had left a deposit on.

I stated, I no longer wanted the couch set and he agreed that I could apply all the money to purchase just the table and chair set. I then left more money and was told my balance was 199.00. I said ok, I will let you know when I am ready to move again, I was getting constant calls from them stating they needed a delivery date. I was going to just have them deliver the table to my home and they claimed, that they never said I could transfer the money to the table and chair set.

The also said if I dont pay for the couch I will lose my deposit. I went to the store to confront the manager, who was not only rude, but lied about ever saying he agreed to use the money for the table. The receipts were just copies, and I cold not find the receipt where he moved the money to the table set.

He refused to show me the receipts, and threw us out of the store. We tried to call corporate, noone picks up the phone and we left several messages still no response.

View full review
Loss:
$1300
Reason of review:
Poor customer service

Preferred solution: Full refund

Jevon Ntg
map-marker Whittier, California

Question

Please id really like to speak to a live person. I am really disappointed in how we are being handled. We just bought a home and have no furniture. Please call at 732-762-****
View full review
Reason of review:
Poor customer service
Donna Dsf
map-marker Babylon, New York

Terrible Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered a mattress and adjustable bed frame. When they delivered the driver tells me the bed frame is on back order. No one ever told me this. Now trying to call the Farmingdale store and you get a recording saying they will call you back in 30 minutes. They never call you back. Called their Coporate Headquarters and you get a recording there also to leave a message. Worst customer service ever. Buyer beware!!! I wish I had read reviews before making my purchase.
View full review
Joseph M Pla
map-marker Babylon, New York

Poor experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
we received a piece of furniture. The drawers don't close properly because the rails are installed incorrectly. We've called the store who asked for pictures. Sent pictures and they send someone to the house 5 weeks later who said, yep drawers aren't install properly we'll have to get back to you. That was 3 weeks ago. Since I've been calling the store and corporate and being told someone will call me back. No call back. I am at the point of disputing the charge and turning this over to my lawyer. This is no way to do business. You guys are operating like customers don't care, only sales.
View full review
Loss:
$1500
Cons:
  • No call back
  • Corporate off no call back
  • No callback
Reason of review:
Damaged or defective
Barbara V Elo

VERY POOR CUSTOMER SERVICE

Shopping at Huffman Koos has been one of the worst experiences I ever had. I ordered furniture in October (special order) I did not receive it until almost the end of December and they delivered one wrong chair so I called the store and was told to send it back with driver, which I did. I made numerous calls and emails to customer service to check status but of course they never get back to you, after flooding them with emails and phone calls they said we will deliver it February 14th, well my chair did come but it had a tear in it, underneath the chair the net was ripped and the chair wobbled. Again called customer service they claim their policy is to send out a repairman first so I agreed. Repairman comes a week later and says to me "do I have any glue" I said no why he said oh well I would glue the tear for you, OMG seriously you call that a professional! I paid for a NEW chair not a broken one and that's what I expected to receive. So again I'm on the phone with customer service (of course they never answer or return calls) and started sending countless emails again, after weeks they finally email me saying that the MFG said this is normal wear and tear and they refused to send me a new chair. Tell me, if they delivered it to me in that condition how could it be normal wear and tear? Huffman Koos refuses to help me. I will never shop there again and also when we originally went into the store to buy furniture the salesman had the nerve to try and make time with my granddaughter (she is 23 yrs old) he went as far as handing her a business card and wrote on the back his personal cell number and said "you and me go out to movies together" I should have turned his fat *** in at that point but I was trying to be nice. This is a warning to whoever is in the market for new furniture, don't EVER SHOP AT HUFFMAN KOOS! I will also be posting this complaint on other sites maybe it will get their attention!
View full review
Loss:
$600
Cons:
  • Salesman and customer svc
Reason of review:
Order processing issue

Preferred solution: Full refund

Amelita M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor quality of leather. Worst customer service!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Huffman Koos - Poor quality of leather. Worst customer service!!!
Worst customer service, never come back again. They deserve to be out of business!!! All they want is your money!!! The quality of leather is horrible!! After 3 years I bought the sectional for almost 5000k my power recliner leather skin is falling apart. I call customer service and they have no consideration. I have to spend money for the repair. Sad :sad, I will give them zero star!!!!!!!
View full review
Reason of review:
Bad quality
Anonymous
map-marker Farmingdale, New York

Disgusted.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Do NOT shop at Huffman Koos. I am not one to post reviews but this deserves one.

I am disgusted. I recently ordered a couch and according to the agreement I signed, I had 72 hours to cancel or change my mind. I called 42 hours later to cancel and am now being told that the contract that was given to me was SUPPOSED to say I only have 24 hours to cancel or change my order. And now they are telling me that I can not get my money back, but the will give me a store credit!

They apologized, but told me the decision came from their Vice President!!! HA!!! It is not my fault! I was undecided in the show room but was assured by the salesperson that I could cancel within 3 days!!!

THEY made the mistake!!! Repeat: DO NOT SHOP with this company! I do not want a store credit Huffman Koos!

I don’t want to shop in a store that treats its customers as I am being treated! Horrible way to treat your customers!

View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

NOT HAPPY!!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased a living room set from them that was up there in price and of course expected great quality. When the living room set arrived the sofa was damaged and a dent on one of the chairs. I was told that I will get a quick replacement. Little did I know I was in for a rude awakening because with the couch and the damaged chair we had a total of 4 deliveries!!!!! That’s right 4! The worst experience I’ve ever had. The furniture is not what you pay for and costumer service is extremely poor. In addition to the store manager being extremely rude and careless. Stay away from Huffman Koos!
View full review
Reason of review:
Damaged or defective
1 comment
Guest

I have had the worst experience with them over the past month. It is disgusting how they treat their customers!

I hope it all works out for you. I canceled mine within the time frame they gave me and they refused the cancel and are still trying to get me to purchase the sectional. They told me I only had 24 hours even though my contract said 72 hours and the saleperson told me I had 72 hours. After the fact when I canceled she told me she made a mistake and that she should have written that I only had 24 hours but she did not do it.

I even have a text from her admitting to her mistake. She then lied to my face saying they refunded my credit card and then a week later (still no refund to my credit card) called me trying to talk me into allowing her to deliver the couch. She said they would give me three days to decide whether I wanted it or not. I then asked if she had to charge the remaining balance to my credit card in which she shyly admitted yes.

Did they seriously think I would agree with that? The way I was treated for the past month, did they honestly think I was going to trust them and agree to that. I know as soon as that couch entered my home there was no way they were coming back for it and giving me my money back. She said they would put the whole thing in writing.

I have the whole thing in writing now and they haven't followed that! Then another week goes by and they try to offer me the couch for $500 less than what we agreed upon.

I DO NOT WANT THE COUCH FROM THIS COMPANY!! I WANT MY MONEY BACK!!!

Anonymous

Worst experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Love seat brand new does not recline bought recently at Elmhurst Huffman Koos. Someone came to repair he needs to order parts.

Staff are very incompetent . I want a new love seat which is what i paid for. I don't think i should have to wait for parts. I bought it new!!

No one is helping me perhaps it should go to small claims court.I paid over two thousand for this furniture and now love seat does not recline and staff are disorganized and unhelpful Donna Perlmutter

800 59*

ID 144518 I never ever had an experience like this before with furniture.

Staff give you the wrong information and jerk you around. It is UNACCEPTABLE> I want a new recliner that actually works Jendo 12@***.com cell 917 388****

View full review
Cons:
  • Staff are disorganized and the merchandise is damaged
Reason of review:
Bad quality
Donna M Wek
map-marker Farmingdale, New York

Horrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Purchased a living room ensemble from Farmingdale store last June- $6700 order. Was told 4 weeks MAX.

Waited 5 weeks before I called to complain.

By the time I got the furniture it was 13 weeks and we had to rent a truck and pick it up from one of their warehouses because they didnt deliver to my nieghborhood on a regular schedule so we would have been on a will advise. The worst service ever. Store never had an employee present nor the manager to speak to. Was sold a Guardian Protection plan that was pure upsell because they cover limited occurances so every possibility falls out of their responsibility.

I was told by the salesperson Daniel that if you have pets and children it is a must and will pay for itself, yeah ? Well Daniel good luck in trying to get Guardian to cover your kids and pets "accidental damage" because they dont! Once Guardian heard it was a pet and a tear they said sorry charlie. For what we paid we could have gotten two sets at Bobs and better service.

And they would have delivered on time. So much for getting what you paid for.

View full review
Loss:
$6700
Cons:
  • Entire experience
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Fairfeld nj

The store the worst place in my life they don't know what doing they take people money never get what order don't ans phone way they are still in business , they should closed all the store the sales people have no glue what doing send stuff to wrong address we waiting over a month.for something they never delivery mad up all kinds of excuses on where it is they took the money and never got our stuff so now report them to bbb and then they be reported..............what more do you want they are the worst company in jeresey and everywhere eles that better.............../
View full review
Reason of review:
Order processing issue
Anonymous

The worst serves i even had.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
It took over a hour to get rang up.them i wated 2days late deliver driver was supose to be at house between 9am and1pm they finily call at 9pm wanted to drop off couch at 1030pm so i told them it was to late .the next day again 9am supost to be a house got there 6pm i also never got any paper work on it such ad extended warranty . so i called store manager in Free hold Nj . ps all while going throw chemo i had no place for my family so sit while i hsd my treatment at home.
View full review
Reason of review:
Order processing issue
Rasheen Ckl
map-marker Middletown, New York

Bad service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I Jason with my wife and 4 month old daughter went to Huffman Koos in Middle Town NY on approximately November 2014. This location is about 15 minutes from my home.

Pete was the salesman and manager of the location. He was extremely friendly and easy to work with. He made my wife and I feel he was a trusting person. After approximately 3hrs we selected a bedroom set and asked if we could measure the set to see if it fit in our new homes bedroom.

Pete provided a tape measure. We told Pete that we would not be able to confirm if the furniture fit in the bedroom for another week or so. We asked if it would be ok if we did the application for financing so we didn’t need to come back if the furniture fit. Pete said that’s no problem we just won’t set up a delivery date.

Approximately a week later we called and spoke to a woman whom handled financing at the Middle Town, NY location. We informed her the set did not fit. She said she would need to speak to Pete and get back to me. The next day I needed to call again and once again I spoke to the finance lady whom said she still needed to speak to Pete.

A week went by and I called the location several times and said I no longer wish to receive a run around and demand to speak to Pete. Pete called back and said Huffman Koos has a no refund policy for purchases after 72 hours. I reminded him of our agreement and he said come in and see if there is something else we can do. We returned to the Middle Town location were Pete tried to sell us a more expensive bedroom set than we wished to pay for.

I reminded him once again of our agreement and asked him if he felt what he was doing was ethical. He replied it’s not my policy and I replied you never said we can’t do this because you only have 72 hrs to cancel, you told us it was ok knowing we would not be able to confirm until the following week and that we just won’t set up a delivery date. He replied you should have read the fine print then said just come back in a few weeks to see if anything else is appealing. We returned at least 20 times for 1 or more hours over a course of 2 years and found nothing.

Our last visit with Pete at that location reviled the store was closing and when I asked Pete to free us of this hostage situation he replied go to Paramus and get yourself a great area rug. I contacted customer service and spoke to a Krystal who said she would get back to me as soon as Pete gets back to her. Weeks go by without hearing from her. Several messages left without return calls.

Attempting to get help once again I tried a new number and spoke to Sherika at the Fairfiel NJ, branch. Sherika said Pete told Krystal we canceled two years later and it is not refundable. Two years later is a blatant lie. I explained to Krystal we wanted our money back the week after we found out the furniture did not fit as per the agreement we made with Pete and that we attempted to use the credit and we found nothing and to make matters worse there is no store near us.

Middletown closed and Paramus, NJ is over an hour away and that one is closed also. Sherika said she was going to speak to Krystal and Pete and call me the following day. It’s been a week and I still have not heard back. Now we are hostages for approximately 2.5 years.

Victims of an unethical person whom is supported by an unethical company. The service we received from Pete and now from customer service means the company is run this way. There is no longer any store locations near my home to visit and redeem my approximately $450.00 deposit which should have been refunded. It is even more unethical for them to believe we should travel an unrealistic distance to see if there is something else of interest.

Or to believe we should trust their business after this experience. Your help on this matter is of extreme importance. If you are unable to help In June 2017 I will be going to file a claim in small claims court against Huffman Koos.

I will also seek a permit to picket outside of their locations. Thank you Jason

View full review
Cons:
  • Being lied to or the customer service
Reason of review:
Poor customer service
  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 15