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Bought bedroom furniture, delivered missing several crucial parts!!! 20 phone calls to the store manager, salesperson and customer service were never returned. Cancelled payment thru credit card company, got a call following week. Problem resolved? ----Think again....
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1.8
I liked
  • Available models
I didn't like
  • Delivery
  • Customer service
  • Non-returned phone calls
#977526
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I purchased a couch in April 2016. The couch arrived about 4 to 5 weeks later by extremely rude deliverymen. Not only were they unfriendly but they said they couch would not fit through the doorway. They told me my only option was to hire someone for $275.00 to have...
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2.4
#962930
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I purchased a dinette set the Monday the week before Thanksgiving. The delivery was setup for Friday. I receive a call Friday around 5pm stating my order was damaged and will be unable to be delivered today. I had already took off work for this. I was told that they...
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1.1
I didn't like
  • Customer service and delivery and quality
  • Salesmen were nice till they got your money then just lied
  • Failure to deliver furniture being repeatedly lied to
#961767
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Spoke to someone at store last Tue. & set up delivery for last Fri. Was told delivery company would call on Thurs. with timeframe. By 4:30 on Thurs. not having rec'd call I called store & was told I was not scheduled. Meanwhile I had donated my couches & was having...
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Anonymous
Anonymous

Let me guess: was it Julio? I've been dealing with my own issues since September. I've called Julio multiple times. Multiple multiple times. He's never available and he does...

#958750
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After waiting eight weeks for "custom made" couch and love seat for delivery, two mismatched wrong color couches arrived. They went back on the truck. They promised to deliver the correct pieces the next morning. The next morning, the SAME EXACT TWO couch and love seat...
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Anonymous
Anonymous

I've just contacted Suffolk county consumer affairs.

1.2
#957688
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This has been a nightmare experience from start until present. This company is coplwty incompetent, unprofessional, and sells poor quality furniture. Farmingdale location is a place that should be avoided at all costs. My couches are falling apart after only 5 months....
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Anonymous
Anonymous

As it turns out, joy was not helping me. She went in her office to talk to "corporate". Instead of refunding me my money, she had the money applied to the protection plan. She...

1.2
#957646
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Ordered sectional with sleeper bed..it came as promised,but when delivery men left I noticed a large rip in the mattress,which he obviously did with box cutter while removing plastic. I contacted huffman koos immediately and sent photos. She forwarded the pictures to...
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Product
#954739
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Bought furniture in August and was told I will have it in 10 to 12 weeks or sooner . I inquired several times to no avail.Sales person called me I lye manager yelled an told me either I leave the store or he will throw me out.I was never so humiliated in my entire...
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1.3
#953037
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All you need to know was that my husband and I have never experienced such HORRIBLE CUSTOMER SERVICE than we have with Huffman Koos. We recently moved into an apartment and dealt with 3 different furniture stores, all of which we had zero issues. Huffman Koos was the...
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#950761
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Huffman Koos Furniture Set Review

We ordered dining room furniture for our brand new house in february 2016. In july we received part of some items out of which some items were damaged, we rejected. Since than we called every month to get my remaining items. Every time they extend date to next month, we have paid full amount of set, till date we haven't received our order.
1.6
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
#949858
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