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1.7

I purchased a Bedroom Set from Huffman Koos Furniture Store at 1640 Broadhollow Rd, Farmingdale, NY 11735 back on September 2nd, 2015. I have yet to have it fully and satisfactorily assembled, now 4 months later!

It was first delivered damaged at the end of September and also lacking the proper hardware and center support. After many phone calls and 3 months, the damaged drawers were replaced on 12/2/15, but again the deliverymen did not have the appropriate hardware and center support assembly. According to their Warehouse Supervisor this would be corrected immediately. It never has been!

I have called the Service Office, the store itself and the Warehouse 5 more times in the past month. I have spoken to 5 different people all assuring me it would be addressed in a day or two and I would be called as to the new service date. I continued calling and wrote an email to their Office as instructed on their Website. I was never call back nor contacted in any way.

I remain with a bed that is wrongfully assembled and lacks the center support. For the first 3 months, I was left with the bed on the floor causing me difficulty sleeping and problems with my back each and every day. Now I have a jerrywrigged bed assembled with short bolts and no center support. I am unsure if the bed will hold or if it is causing damage to the frame.

I am completely frustrated with their organization and would never purchase or do business with them again!

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Huffman Koos Cons: Very poor customer service and support.

Location: Farmingville, New York

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