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Do NOT shop at Huffman Koos. I am not one to post reviews but this deserves one. I am disgusted. I recently ordered a couch and according to the agreement I signed, I had 72 hours to cancel or change my mind. I called 42 hours later to cancel and am now being told that...
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Company wrote 0 public responses to the review from Nov 28.
1.2
#1410165
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I purchased a living room set from them that was up there in price and of course expected great quality. When the living room set arrived the sofa was damaged and a dent on one of the chairs. I was told that I will get a quick replacement. Little did I know I was in...
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Company wrote 0 public responses to the review from Sep 13.
1.0
#1354913
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Love seat brand new does not recline bought recently at Elmhurst Huffman Koos. Someone came to repair he needs to order parts. Staff are very incompetent . I want a new love seat which is what i paid for. I don't think i should have to wait for parts. I bought it new!!...
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Company wrote 0 public responses to the review from Aug 30.
2.0
I didn't like
  • Staff are disorganized and the merchandise is damaged
#1342783
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Huffman Koos - Poor quality of leather. Worst customer service!!!

Huffman Koos - Poor quality of leather. Worst customer service!!!
Worst customer service, never come back again. They deserve to be out of business!!! All they want is your money!!! The quality of leather is horrible!! After 3 years I bought the sectional for almost 5000k my power recliner leather skin is falling apart. I call customer service and they have no consideration. I have to spend money for the repair. Sad :sad, I will give them zero star!!!!!!!
Company wrote 0 private or public responses to the review from Aug 25.
2.1
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Advertised vs Delivered
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Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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#1338363
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Purchased a living room ensemble from Farmingdale store last June- $6700 order. Was told 4 weeks MAX. Waited 5 weeks before I called to complain. By the time I got the furniture it was 13 weeks and we had to rent a truck and pick it up from one of their warehouses...
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Company wrote 0 private or public responses to the review from Jun 06.
1.0
I didn't like
  • Entire experience
#1273477
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The store the worst place in my life they don't know what doing they take people money never get what order don't ans phone way they are still in business , they should closed all the store the sales people have no glue what doing send stuff to wrong address we waiting...
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Company wrote 0 public responses to the review from Apr 11.
#1231890
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Huffman Koos - The worst serves i even had.

It took over a hour to get rang up.them i wated 2days late deliver driver was supose to be at house between 9am and1pm they finily call at 9pm wanted to drop off couch at 1030pm so i told them it was to late .the next day again 9am supost to be a house got there 6pm i also never got any paper work on it such ad extended warranty . so i called store manager in Free hold Nj . ps all while going throw chemo i had no place for my family so sit while i hsd my treatment at home.
Company wrote 0 public responses to the review from Jan 09.
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1165434
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Same story as others. Purchased a leather sofa from Huffman Koos in NJ. Paper was slow, but was OK with this. Was told it would take 3 months to deliver. After 4 months and paying the balance, only half of the sofa arrived. Many phone calls never returned. Emails to...
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Company wrote 0 public responses to the review from May 13, 2017.
1.5
#1046843
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I Jason with my wife and 4 month old daughter went to Huffman Koos in Middle Town NY on approximately November 2014. This location is about 15 minutes from my home. Pete was the salesman and manager of the location. He was extremely friendly and easy to work with. He...
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Company wrote 0 private or public responses to the review from Apr 16, 2017.
1.0
I didn't like
  • Being lied to or the customer service
#1035137
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I purchased a beautiful floor sample set of leather sofa and love seat. The chemical smell was very strong for months. However, since we made the purchase during the summer months, it wasn't felt terribly until the winter months arrived. My husband's back began itching...
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Company wrote 0 public responses to the review from Mar 28, 2017.
4.4
#1026900
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